In this case your global address book will update each time Send/Receive is pressed.is a collection of mail-enabled recipient objects from Active Directory. If using Outlook, query the GAL directly, or download the latest OAB. Before you do anything send the user you created a 'Test Email' from your own account.The easiest way to do this is simply connect to Outlook Web Access, and query the GAL directly (OWA uses the GAL no the OAB like Outlook running in cached mode does). The User/Mailbox IS listed on the Server But NOT in Outlook.These are the different types of address lists that are available: Users in your organization use address lists and the GAL to find recipients for email messages.Here's an example of what address lists look like in Outlook 2016: For procedures related to address lists, see Procedures for address lists in Exchange 2016.
When you create or modify recipients in your organization, they're automatically added to the appropriate address lists.Came across this issue at a clients, they where running Exchange 2010 although this would also apply to Exchange 2007.When a user in Outlook was NOT in cached mode and they went into the Global Address List to select users to send an email to they would see accounts of people who have not got a mailbox attached to them, were not mail enabled and did not even have an email address associated to them.Remember, if you are looking at the Global Address List in Outlook then you are NOT looking at the Servers Global Address List*.If you are using Outlook 2003 or 2007 you may be in "Cached Mode", and you are looking at a copy called the "Offline address book" This only gets updated Every 24 hours, and the copy on the server only gets updated every 24 hours at (by default).