Firstly and fore mostly: If you do anything in Exchange: Apply the "cup of coffee rule", never make a change then go and prove that change works straight away! However most of us work in the real world and you have a user who needs to use this mailbox yesterday! Then check the mailbox Exists (See Check for existence of mailbox sections below).1. The Mailbox SHOULD be in the right hand window (Providing you are in the correct administrative group, on the correct server, and in the correct mailbox store! Remember with Exchange 2007 / 2010 you create the mailbox with the Exchange system Manager anyway! On the Exchange Server, Start Ensure "Hide From Exchange Address Lists" is NOT ticked.
If using Outlook, query the GAL directly, or download the latest OAB. Before you do anything send the user you created a 'Test Email' from your own account.
Rather than waiting 24 hours for Outlook to update the Offline Address Book on its own, you can force an update via the Send/Receive menu button.
When it didn’t or when you want to make sure you do have the latest OAB available, you could manually trigger an update from within Outlook as well.
This is located in the Exchange Management Console - Similarly, if your organization uses public folders, make sure that mailbox servers at each site are listed in the replication tab within public folder properties.
They should be inherited by any child folders of the OAB public folder by default, but it's not always the case. Remember, the slower your links are between the sites, the slower replication will be between servers.
someone who just received a CUMC email account, a new student, someone who recently changed their directory information) please use the steps below to synchronize your computer's locally cached version of the GAL.
When the user clicks on the "Address Book" button, a 'Search People' windows opens up. If you search for a particular name, it finds the person and behaves normally.