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In the meantime, you may want to try the following troubleshooting step which was offered here.1. Click more options and select export save -- It'll prompt you to sign in, do that, you might get an error that says the diablo servers are busy, (this may take several attempts). At least it's not asking for me to update my save data now? I was having the same issues, but got it to work using this method: 1) sign out of psn2) start up the game3) do the update if you haven't yet for 1.034) STAY SIGNED OUT OF PSN5) select "more" then "export save"6) now it will prompt you to sign in to psn, sign in7) a message will pop up saying that it's exporting, but will probably fail to connect to the server.